Terms and Conditions


New Account: 
a. All buyer must complete all necessary forms before account set up is approved. Please contact a  customer service associate from Asia Direct for the form details.
b. California buyers are required to submit re-sale permit before account set up is approved.
c. All terms are based on credit approval.  Buyer will need to submit 3-5 current trade references, one bank reference and one-year business credit history to qualify for credit application.

a. We accept cash, checks and two major credit cards (VISA and Master card).  Due to high service fee charge from credit cards company.  A 3% service charge will impose on those who use credit cards to pay.  No personal checks will be accepted.
b. Company checks will be accepted upon verification.  Returned (NSF) checks are subject to $20.00  service charge. After two NSF reoccurrences, the buyer´s account will be automatically placed on pre-paid or COD terms until further notice.

Order Placement: 
a. Minimum Order:  There is a $500 minimum for the first order to open an account.  $600 for shipping  out order, $1000 for free delivery within 20 miles from our location.  A $30 surcharge may be charged if order amount under minimum.
b. Shipping & Freight: All freight charges are paid by the buyers.  The freight charge varies depending on shipping locations.

a. All orders must be signed by the buyer at the time of delivery.  Unless buyer specifies a particular individual, Asia Direct will assume that any personnel at the delivery destination is authorized for delivery acceptance.
b. On all LTL (less than truck load) shipments, if there is any visible damages, buyer must make note on the freight bill at the time of delivery for claiming purpose. 
c. Asia Direct reserves the right to take back items of a delivery based on below circumstances.
 • Scenario A:  Excessive verbal abuse being exchanged to the truck driver of Asia Direct.
 • Scenario B:  Payment is not ready at the time of delivery
 • Scenario C:  A resolution cannot be made between the buyer and Asia Direct office representative at the time of delivery.

a. All prices are subject to change without notification. Please call into the office to verify a price.

Exchange & Returns: 
a. Returns for manufacture defective items must be notified to Asia Direct within 60 days from the  invoice date.
b. All returned items will be examined at Asia Direct office before any credit will be issued to the  buyer´s account.  Please allow 5 working days for the necessary credit to be processed.  Please note  that there will be no cash refunds. Exchange and credit only.
c. A new item will be shipped at charge while the returned item is being examined.
d. Any claim for defective merchandise needs to be packed in Express original box. If original box is missing, a 15% restocking fee of the item price will be charged to the buyer.  
e. Any return/exchange pick up must be requested one day in advance prior to delivery.  Asia Direct´s drivers are not authorized to take an exchange or return without any paperwork on hand.
f. Please kindly have the returned item ready at the time of delivery/pick up to avoid lateness on the next delivery stops.  Pick up will be rescheduled if item is not ready.
g. Credit deduction at the time of delivery is only allowed upon approval.  All credits must be used within 6 months from the memo date.

Spare Parts: 
a. Asia Direct will elect to provide spare parts in lieu of return.  Part replacement will be provided  within 60 days from the date of invoice.  In general, parts will be at no charge unless the requests  become unreasonably excessive.  If certain parts need to be specially ordered from the supplier, the  buyer will be charged.

Chair Assembly: 
a. All chairs are delivered to the buyer unassembled.  If buyer requests for assembly, a set up fee will be charged.  Please call into the office to verify the fee.